Knowledgebase: Software Support
Help! - Telephone Support
Posted by Farshad -, Last modified by Admin (Helpdesk) on 22 January 2015 18:00
 

We don't currently provide telephone support. There are a number of reasons for this:

  • By submitting help requests through email, your queries are fed through our tracking system and allocated a unique ticket ID. This ensures that all queries are answered and easily followed up at any stage and nothing get's forgotten or overlooked
  • The person with the knowledge to answer your question isn't always available immediately on the phone or may not even be in the office.
  • With email, nothing gets lost in translation. If we need to pass on your query to someone more knowledgeable in the company, we have your exact original query
  • The email tracking system enables management to monitor and improve the product and the service
  • If we did provide telephone support, we'd need to increase our prices or charge more for support – currently our standard support service level is free!



We're fully committed to making sure you get a very quick and very helpful response.


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